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Terms of Service & User Agreement
Last Updated: December 15, 2025
Legal Entity: CustomAILab Learning Systems Inc.
Jurisdiction: Ontario, Canada
By checking the box "I agree to the Terms of Service" and accessing the CustomAILab platform ("Cal"), you (the "User" or "Parent/Guardian") agree to the following terms.
1. Nature of the Service (AI Warning)
"Cal" is an Artificial Intelligence, not a human teacher. You acknowledge that Cal uses Large Language Models (LLMs) to generate responses. Like all AI systems, Cal may occasionally "hallucinate" or generate incorrect, misleading, or biased information.
Verification: You are responsible for verifying facts, formulas, and historical data with your official course materials.
No Reliance: CustomAILab Learning Systems Inc. is not responsible for errors in the AI's output or any academic consequences (e.g., lower grades) resulting from reliance on this tool.
2. Academic Integrity
Cal is designed as a study aid, not a homework completion service. You agree NOT to use Cal to generate essays, complete tests, or produce work that you submit as your own without attribution.
We reserve the right to suspend accounts that demonstrate a pattern of academic dishonesty or "cheating" requests.
3. Data Privacy & Consent (Canada)
We take your privacy seriously. By using this service, you explicitly consent to the collection and storage of your data as follows:
Storage Location: Your personal profile and chat logs are stored securely in Canada (Montreal region).
AI Processing: Your anonymized queries are processed by third-party AI providers (e.g., Google, OpenAI) to generate responses. These providers do not use your data to train their public models.
The "Living Profile": You consent to Cal analyzing your chat history to create a personalized learning profile (e.g., remembering your learning style or weak subjects) to improve your experience.
4. Liability Limitation
To the maximum extent permitted by applicable law, CustomAILab Learning Systems Inc. shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, academic standing, or potential earnings, arising out of the use or inability to use the Service.
5. Termination
We reserve the right to terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.